Frequently Asked Questions

Browse our products, add items to your cart, then proceed to checkout. Fill in your delivery address, choose a shipping method and payment option, then place your order. You'll receive a confirmation immediately.

We accept Cash on Delivery (COD), bKash, Nagad, and online card payments via SSLCommerz (Visa, Mastercard).

You can request a modification or cancellation within 1 hour of placing your order by contacting our support team. Once an order is shipped, it cannot be cancelled.

Yes. We use SSL encryption and process all card payments through SSLCommerz, a PCI-DSS compliant payment gateway. We never store your card details.

Delivery times vary by district. Dhaka city orders typically arrive within 1–3 business days. Outside Dhaka may take 3–7 business days.

Yes! Orders above ৳999 qualify for free delivery. The exact threshold may vary during promotions.

Log in to your account and visit "My Orders". You'll see the current status and tracking number (when available) for each order.

You can request a return within 7 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Certain categories (e.g. consumables, digital goods) are non-returnable.

Go to "My Orders" in your account, select the relevant order, and click "Request Return". Fill in the reason and submit. Our team will review and respond within 24–48 hours.

Once your return is approved, refunds are processed within 3–5 business days to your original payment method.

Click "Register" in the top navigation, enter your name, email, and password. You can also sign in with Google if enabled.

Absolutely. We never sell your data to third parties. Please read our Privacy Policy for full details on how we collect, use, and protect your information.